Titan FX Team
Four UF Awards. Three consecutive wins in Limassol. One undisputed champion of customer support.
Titan FX has once again dominated the UF Awards at iFX Expo in Limassol, Cyprus, claiming its fourth title for Best Customer Support. This remarkable fourth victory, and third consecutive win at the European leg of the iFX Expo tour, solidifies the broker’s unassailable position as the global leader in customer care.
The numbers speak volumes: four separate industry recognitions demonstrate Titan FX’s unwavering commitment to excellence. Industry peers have consistently voted to crown Titan FX as the definitive champion of customer support, cementing its reputation as the broker that consistently delivers unparalleled customer care.
“When you win once, it's achievement. When you win twice, it's consistency. When you win four times, it's dominance,” said managing director Martin St-Hilaire upon accepting the trophy. “Our clients don't just receive support: they receive an experience that transforms how they think about what customer service should be. Every interaction matters. Every response time matters. Every single detail in how we handle their needs matters, because we understand that in trading, trust is everything.”
St-Hilaire continued: “We've built something extraordinary here. Our support team doesn’t just solve problems; they prevent them. They don’t just answer questions; they anticipate them. When a client reaches out to us at 2 AM with an urgent issue, they’re not getting a generic response from someone reading a script. They’re getting a trained professional who understands their specific situation, their trading style, and exactly what they need to succeed. That’s the difference between good support and legendary support."
The award ceremony, held at the exclusive City of Dreams resort in Limassol, saw Titan FX outshine a field of global competitors in the CFD brokerage industry. The victory comes as no surprise to industry insiders who have watched the broker systematically raise the bar for what constitutes exceptional customer care.
This fourth UF Award win represents a validation of Titan FX’s philosophy that every client interaction is an opportunity to exceed expectations. Rather than focusing on flashy marketing campaigns, Titan FX has invested heavily in the fundamentals that actually matter: response times measured in seconds, not minutes; support agents who are trading experts, not just call center operators; and a company culture where solving client problems isn’t just a job requirement – it’s a point of pride.
