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Aayush Jindal

  • The award recognizes Titan FX’s efforts in pushing the envelope in customer care
  • Representatives of the Vanuatu-based broker were handed a trophy at a ceremony in Bangkok

Titan FX was awarded a UF Award for Best Customer Support, APAC Region during a ceremony held in Bangkok on Thursday June 23, at the close of the two-day iFX EXPO Asia conference.Senior officers from the firm were handed the coveted trophy that highlights outstanding performance in customer support in the online trading and fintech industry.

“This is an exhilarating win for us because every day we witness firsthand how our customer support team goes above and beyond to respond quickly and resolve every issue raised by our customers. Apparently word has gotten around in the industry, as we were selected by a jury of our peers to receive this prestigious award,” said Martin St-Hilaire, Managing Director, who had flown in from the company’s headquarters in Vanuatu.

Titan FX has been ramping up its efforts in recent years to empower traders by “delivering a fair, secure, transparent, and trustworthy trading environment, regardless of their skill level or account size,” he said.

“Trader satisfaction is the lifeblood of our industry, and it can be very capricious and fickle, and once it’s gone it’s very hard to retrieve. So we never let our guard down in supporting our traders. Whether they’re experienced or have just initiated their first transaction, we help them climb the trading know-how ladder towards success. We strive to build long-term relationships with serious traders and we earn their trust by exceeding their expectations every time.”

A long-term commitment to traders

Titan FX built its stellar support team by seeking out highly qualified professionals and giving them regular training to keep them on top of best practices and issues that arise so they can quickly resolve any request.

In parallel, the firm invests continuously in its product to avoid as many problems as possible in the first place. This allows the support team to focus their full attention on those particularly thorny issues that filter down to them.

Another key area of focus is technology. The company invests in the latest fintech to provide its traders with the best possible tools which ensure flawless execution and a frictionless experience while keeping pricing competitive. Another key priority is maximizing trader knowledge by providing access to comprehensive market data, a vast array of tactical indicators, and an ever-expanding library of educational content.

“We strive to inspire traders with fresh ideas and empower them to make well-informed decisions while minimizing risk as much as possible, all the while knowing they can count on first-rate support professionals should any issue arise,” St-Hilaire noted. “Thursday’s recognition confirms that we are going in the right direction and empowers us to double down on our unwavering support to traders.”